Payment security & buyer protection
Sincerely Opulence is small, but your payment is protected by the same infrastructure the biggest stores in the world use. Here is exactly what happens when you enter your card details, in plain language.
Your card number never touches our servers
When you pay on sincerelyopulence.com, your card details travel over an encrypted connection (TLS) directly from your browser to our payment processor, Stripe or Square. Sincerely Opulence never sees, receives, or stores your card number, not even for a moment. There is no card database here to breach.
Processed at the industry's highest security level
Both of our payment processors, Stripe and Square, are certified PCI DSS Level 1service providers. That is the most rigorous level of certification in the card industry, the same standard the world's largest retailers are held to, audited independently every year. They process payments for millions of businesses, and they handle ours.
Buyer protection on every purchase
Every card payment carries your card network's dispute and chargeback rights, so you are protected if something ever goes wrong. Buy now, pay later purchases through Klarna, Affirm, or Afterpay also include each provider's own buyer protection program. You never give up protection by shopping small.
Your order is protected in transit too
Every order is packed with care and tracked from checkout to your door. If anything arrives less than perfect, file a claim from your account with photos within 48 hours of delivery (or email hello@sincerelyopulence.com) and we'll make it right, with progress updates you can follow in your account.
Clear cancellation terms
Orders may be canceled within 24 hours of purchase for a full refund. Once an order has entered processing or shipping it can no longer be canceled; damaged deliveries are always covered as described above.
Questions? A person answers
Write to hello@sincerelyopulence.com about any order, payment, or delivery question and we'll take care of it.