Question 1

How long before my order ships?

Accepted Answer

Most orders ship within 3 business days, with 2-3 day delivery after that.

Question 2

I placed my order a few days ago. Where's my tracking number?

Accepted Answer

Nearly all orders ship within 72 hours. If it's been longer than that and you still don't have a tracking number, email hello@sincerelyopulence.com with your order number in the subject line.

Question 3

Which shipping methods do you use?

Accepted Answer

USPS First-Class and Priority, plus ePacket for select destinations.

Question 4

Do you ship internationally?

Accepted Answer

Not yet, international shipping is coming soon. Subscribe to our mailing list to be the first to know when it launches.

Question 5

I didn't receive my package but tracking shows it as delivered. What do I do?

Accepted Answer

File a missing mail claim directly with USPS (usps.com/help/missing-mail.htm) since we aren't able to file one on your behalf as the sender. Email hello@sincerelyopulence.com with your tracking number and we'll help once USPS confirms the package is truly lost.

Question 6

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, Apple Pay, and Google Pay through our secure checkout. Pay in full, or split it with Klarna, Affirm, or Afterpay at no extra cost from us.

Frequently asked questions